Will I need new equipment?
Maybe, and you'll know before you spend a dollar. If you already run UniFi or TP-Link Omada, we reuse what works. Older or consumer gear usually can't give every site its own network, so it gets replaced. Either way, the free call and your photos tell us what you have, and you get a written list of anything new, with prices, before you sign. No surprises on install day.
Do returning guests have to reconnect every year?
No. A guest who comes back gets the same WiFi key as last time, matched by their email or phone, so their phones, TVs and laptops hop right back on. Seasonals love it. If they want a new key, the front desk resets it in one tap and the new one sticks from then on.
Does the price include internet service?
No. Camp N'at runs the WiFi on the internet service your park already has, and you keep paying your provider as you do today. If your internet itself is the problem, tell us on the free call: we'll look at your options and quote any help separately.
What's the free call?
One hour by phone or Teams with Justin. We go over your park, your current WiFi and what's frustrating your guests and staff. After you book, we email a short checklist (photos of your gear, a site map, your internet provider) so the call is useful. If your park needs an onsite look, that's the $1,250 site walk, credited back when you go ahead.
How does the Managed term work?
Managed is a one-season term, billed monthly only while you're open. It renews for the next season on its own. To cancel, give us 90 days' notice before your next season opens. Your box renewal and offsite backups are included the whole time.
What does the $700 renewal cover?
On Box and Box Pro, year one of updates and support is included. After that, $700 a year keeps security updates, new features, the dashboard and support coming. Parks on Managed never pay it.
What if an access point or switch breaks?
Open Fix it. It tells your staff whether it's the access point, the cable, the switch, the fiber between buildings, the WiFi controller or the internet, what to try first, and who to call. Many problems clear with the reboot or power cycle button. If a unit is dead, Fix it names the exact model to get. On Managed, we ship it. Plug it in where the old one was, confirm it from its label, and it takes over the old one's name and settings.
What if someone presses the reset button?
It happens. Fix it spots a factory-reset unit right away, knows where it was, and puts it back with its old settings in one tap. Every reset, swap and restart is logged with who did it, and we see it on our side too.
What happens when our internet goes down?
The box keeps running on site. Keys already issued keep working, keys for tomorrow's arrivals are loaded a day ahead, and your staff can still issue walk-in keys from the office. When the internet comes back, everything catches up.
How do guests get their WiFi key?
By text and email when the reservation is made, from your name and number. One key covers every phone, TV and laptop in their group. If they lose it, the front desk re-sends it in one tap.
Which reservation systems work with it?
Any system that can export a spreadsheet works today. Live connections to popular systems like Campspot, Newbook, RMS, ResNexus and Firefly come on as each one grants access. Ask us about yours.
Can guests see each other's devices?
No. Every site is on its own private network, and guest networks can only reach the internet, never each other or your office.
What do you collect from our box?
Box health and network usage, so we can fix problems before you call. Never what guests browse. Guest names and contact details are kept 180 days after a stay so copyright notices can be traced, then cleared.
Can we run it ourselves?
Yes. You own the box. Pick the walk-away setup and your staff run it; we still hear about outages so we can help if you call.